Returns & Refund Policy
Your Satisfaction Matters
At Mechenal we’re dedicated to delivering flawless Hawaiian products and 3D collection item. Each piece is inspected and packed with care before shipping. If it’s not perfect, we’ll fix it with a simple, fair process. Questions? Email or use our Contact Us form.
Returns Policy
30-Day Return Window
- You have 30 days from delivery (per tracking) to request a return.
Eligibility:
- The items must be unused, in original condition, with packaging intact.
- Include your receipt or proof of purchase.
How to Return:
- Email with your order number and return reason.
- Wait for approval—we’ll send a prepaid shipping label and a return address based on your location.
- Securely pack the item and ship it using our label.
- We’ll email you once it’s received.
Note: Unapproved returns won’t be accepted—always get confirmation first.
Damaged, Defective, or Wrong Items
- Report: Notify us within 7 days of delivery with photos of the issue.
- Process: We’ll provide a prepaid label (no cost to you). Using your own carrier? We can’t cover those fees.
- Resolution: After inspection, we’ll confirm your refund or replacement.
Exchanges
- We don’t do direct exchanges. Return your items for a refund, then order a new at https://mechenal.com/.
Your Legal Rights
- This policy doesn’t override your consumer rights.
Refund Policy
Quick, No-Fee Refunds
- Timeframe: Refunds process within 3 business days of receiving your return.
- Method: Issued to your original payment method (e.g., Stripe, PayPal):
- We’ll email you to confirm refund details after receipt.
- Reply to finalize—no extra hassle.
- Amount: Full refund for the item(s), including original shipping if you return everything. No fees apply.
- Delays: Bank/processor times may add 5–10 days. No refund after 10 days? Contact duongduongbinhbao56533sj5@gmail.com.
Returns Addresses
Ship approved returns to:
- U.S. Customers:
1122 E Meade St, Rapid City, SD 57701, United States
Expect 3–7 days transit—use our prepaid label.
Thank you for trusting Mechenal—we’re here to make your shopping experience amazing!
